Returns & Exchanges
We want you to be completely satisfied with your LITELOK purchase, which is why we offer a 30-day window for returns and exchanges on all unworn items. Please ensure all original tags are attached and the product is in its original packaging to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Download and print the prepaid shipping label provided at the end of the portal process and securely attach it to your package.
Ship the Item
Drop off your package at any authorized carrier location; we recommend obtaining a receipt for tracking purposes until your return is processed.
Receive Refund
Once our warehouse inspects the returned items, your refund will be issued to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing